Who We Are
TestHub (Pty) Ltd ("TestHub", "we", "us") is the responsible party for personal information processed through this website, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA). Our registered address is WeWork The Link, 173 Oxford Road, Rosebank, Johannesburg, 2196, South Africa.
Our Information Officer is Lusanda Madinda, Founder and Chief Executive Officer. You can reach the Information Officer at hello@testhubtech.com.
What We Collect and Why
| When | Information | Purpose and lawful basis |
|---|---|---|
| You start a WhatsApp chat with us, or phone or email us | Your phone number and WhatsApp profile name (for WhatsApp), your email address (for email), and whatever you choose to tell us in the conversation | To respond to your enquiry and, where relevant, to propose a scope for a discovery call. Lawful basis: your consent, given when you choose to start the conversation, and our legitimate interest in responding to a business enquiry. |
| You book a discovery call | Name, email address, company, the time you choose and any notes you add | To schedule and hold the call. Lawful basis: taking steps at your request before entering into a contract. |
| You download our company profile | None. The download is anonymous. | Not applicable. |
| You browse the site | Technical information such as your IP address, browser type and the pages you view, as recorded in standard server logs | To keep the site secure and working. Lawful basis: our legitimate interest in operating a secure website. |
We do not collect special personal information through this website, and we do not sell personal information to anyone.
Cookies and Analytics
This site does not set marketing or advertising cookies. If we introduce analytics, we will update this notice and, where required, ask for your consent first.
Third Parties Who Process Information for Us
We use a small number of service providers (operators under POPIA) to run this website. Each processes personal information only on our instructions and under written terms.
- WhatsApp. If you choose to chat with us on WhatsApp, the conversation takes place on WhatsApp, a service of Meta Platforms, under WhatsApp's own terms and privacy policy. Messages are end-to-end encrypted in transit. Meta stores account and usage information on servers outside South Africa. We do not add you to groups or broadcast lists, and we do not send marketing over WhatsApp.
- Calendly. Discovery calls are booked through Calendly, LLC, which holds booking details on servers outside South Africa. Calendly's own privacy notice applies to your use of its booking page.
- Website hosting. Our hosting provider keeps standard server logs.
Where a provider stores information outside South Africa, we rely on section 72 of POPIA: the provider is bound by a contract that gives a level of protection substantially similar to POPIA, or the transfer is necessary to perform the service you requested.
How Long We Keep Information
- Enquiries that do not lead to a business relationship, including WhatsApp conversations: deleted within 12 months of our last contact with you.
- Enquiries that lead to a proposal or engagement: kept for the duration of the relationship and for five years afterwards, to meet our legal and accounting obligations.
- Server logs: kept for no longer than 90 days.
How We Protect Information
The site is served over HTTPS. Access to enquiry and booking information is limited to the TestHub leadership team members who need it to respond to you. We review access and our service providers' security measures periodically. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, and we will notify you and the Information Regulator of any security compromise as POPIA requires.
Your Rights
Under POPIA you have the right to:
- ask whether we hold personal information about you, and request a copy of it;
- ask us to correct or delete personal information that is inaccurate, out of date, excessive or unlawfully obtained;
- object to our processing of your information on reasonable grounds;
- withdraw your consent at any time, without affecting processing that took place before you withdrew it;
- object to direct marketing, which we do not do from this website;
- lodge a complaint with the Information Regulator.
To exercise any of these rights, email our Information Officer at hello@testhubtech.com. We will respond within a reasonable time and in any event within 30 days.
Information Regulator (South Africa): JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 · inforegulator.org.za · complaints: POPIAComplaints@inforegulator.org.za
Children
This website is intended for business audiences. We do not knowingly collect personal information from children under 18.
Changes to This Notice
We may update this notice from time to time. The effective date and version number at the top will change when we do. Material changes will be highlighted on this page.
Contact
TestHub (Pty) Ltd · WeWork The Link, 173 Oxford Road, Rosebank, Johannesburg, 2196 · hello@testhubtech.com · +27 82 291 8505